Last updated: [Insert Date]

This Refund and Return Policy ("Policy") applies to all purchases made through the Bouton Beirut website ("we", "us", "our"). It outlines the conditions under which returns, exchanges, and refunds are accepted for cufflinks, brooches, money clips, and customizable items.

1. General Principles

We take pride in the quality and craftsmanship of our Products. Please review your order carefully before completing your purchase, especially for customized items.

2. Eligibility for Returns (Non-Customized Items)

Subject to applicable consumer protection laws, non-customized Products may be returned or exchanged if all of the following conditions are met:

• The return request is made within [Insert Number] days of delivery;

• The Product is unused, unworn, undamaged, and in its original condition;

• The Product is returned in its original packaging, including all accessories and documentation.

We reserve the right to refuse returns that do not meet these conditions.

3. Customized and Personalized Items

Customized or personalized Products (including engraved or made-to-order items) are created specifically for you and are non-refundable and non-exchangeable, except in the following cases:

• The Product has a manufacturing defect; or

• The customization does not match the confirmed order details due to an error on our part.

4. Defective or Incorrect Items

If you receive a Product that is defective, damaged upon arrival, or incorrect, please contact us within [Insert Number] days of delivery. Your request must include clear photographs of the Product and packaging.

Upon verification, we may, at our discretion:

• Replace the Product;

• Repair the Product (where feasible); or

• Issue a full or partial refund.

5. Refund Method and Timing

Approved refunds will be issued to the original payment method used at checkout. Refund processing times may vary depending on your payment provider, but typically take [Insert Number] business days after approval.

Original shipping fees are non-refundable unless the return is due to our error or a defective Product.

6. Return Shipping Costs

Unless otherwise stated or required by law:

• Customers are responsible for return shipping costs;

• We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

If a return is approved due to our error, we may cover or reimburse return shipping costs.

7. Cancellations

Orders for non-customized items may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process.

Orders for customized items cannot be canceled once production has begun.

8. Governing Law

This Policy shall be governed by and construed in accordance with the laws of Lebanon, unless otherwise required by applicable consumer protection regulations.

9. Contact Information

For return or refund requests, please contact us at:

Bouton Beirut
Email: [Insert Contact Email]
Phone: [Insert Contact Number]

This Refund and Return Policy is a sample document provided for informational purposes only and does not constitute legal advice.